Highlights & Impact

How We Measure Impact

SPA is evaluated on whether it changes how a practice actually runs, not just how participants feel about the experience. Every practice challenge is different, so the framework applies a consistent approach across all of them.

Key Highlights

Time reclaimed for physicians

Practice improvements released an estimated average of 4.5 hours of physician time per week, creating opportunities to focus on patient care and other priorities.

Highly recommended by participants

Participants rated their likelihood of recommending SPA to colleagues an average of 9 out of 10.

Improvements tailored to practice needs

Participants reported that the workflows and interventions developed through SPA were well-suited to their individual practice contexts.

Patient access

17% Reduction in wait times

Among practices with available data, average reported wait time decreased by 29 days - from 167 to 138 days over the program period.
Based on available wait-time data from 13 participants.

Physician wellbeing

57% Lower median burnout score

Among physicians with paired baseline and endpoint data, median burnout scores decreased from 1.67 to 0.71 over the program period.
Observed among 15 participants with complete paired Professional Fulfillment Index data.

Success Stories

01

Standardizing Referral Communications Reduces Inappropriate Cases

A community rheumatology practice introduced standardized triage responses, clearer referral prompts, and an EMR-based tracking view for incomplete referrals. Within weeks, the proportion of non-rheumatic referrals dropped 18 percentage points, easing waitlist pressure.
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02

Smarter Confirmation Emails Boost Patient Follow-Through

A high-volume neuro-ophthalmology practice redesigned its appointment confirmation emails using behavioral science principles. Confirmation rates within the required window rose from 50% to nearly 82%, cutting down on repeated staff follow-up.
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03

Ambient AI Scribe Slashes After-Hours Charting

A physiatrist managing chronic musculoskeletal pain consults paired a condition-specific template with an ambient AI scribe. Post-visit documentation time fell 75–78%, from up to an hour to under 15 minutes, turning evening charting into same-day completion.
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04

Local Dictation Replaces Slow External Transcription

A solo neurodevelopmental psychiatry practice swapped external transcription for AI-assisted desktop dictation. Documentation turnaround time dropped from as long as 9 months to just 24–48 hours, while the physician saved 6 hours a week and reduced monthly costs.
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05

Optimizing Post Biopsy Skin Cancer Communication 

A high-volume dermatology practice replaced duplicative biopsy follow-up letters with a single, standardized EMR consult template shared between surgeons and family physicians. This streamlined workflow saved 5 minutes per letter, reducing weekly administrative time by 50 to 100 minutes while maintaining 100% template adoption and communication quality.
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06

Optimizing AI Scribe Output Through
Physician-Specific Instruction Profiles

An allergy and immunology practice introduced a customized instruction profile to align ambient AI scribe output with specific clinical documentation needs. Replacing general AI prompts with explicit, rule-based instructions reduced editing time to just 2 to 3 minutes per letter and shifted the physician's workload from heavy rewriting to simple proofreading.
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Participant Voices

"Significantly reduce the time needed to manage my work schedule"
"I always felt supported through what was initially an extremely intimidating prospect."  

"I appreciated that SPA was tailored to our practice and goals and easy to implement."
"Frankly, I think I have been struggling with burnout. This project has enabled me to confidently delegate a significant proportion of work I hated doing, which gives me hope that I can be happier and more effective at work."
"I was able to achieve a meaningful change."
"The logic model and strategy map helped set the tone for the project. Implementation was a breeze after. Truly grateful for all the support!"